Shipping policy

Shipping:

• Items normally are shipped via Ground Service or Freight Carrier depending on size and weight.
  • Items are sent Standard Shipping unless the customer requests an alternate form of shipment before making a purchase online.  Additional charges will be applied to the total invoice and may be charged separately from the initial Product purchase price to the customer’s credit card.
  • Items shipped to customers outside of the United States of America may be subject to customs, brokerage import or other tariff fees.  The customer is responsible for and shall pay all such fees.  All such additional charges and fees shall be billed separately from the initial product purchase to the customer’s credit card.
  • Motor Head Techniques is not responsible for any time guarantees in shipping and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge of any kind incurred by our customers should any delivery take longer than anticipated.
  • Once your order has been prepared for shipment or has shipped, we normally are unable to change the shipping address. In the event the shipper agrees to change the shipping address after your order has shipped, you agree to pay prior to delivery any additional costs which are incurred to change the shipping address.

Ground Service:

• All products will ship via United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FedEx) or DHL.  If the Customer is ordering multiple quantities of these items, the shipment(s) may be sent on a pallet(s) via freight carrier with curb side delivery.
  • Failed Delivery Attempts - Most carriers such as UPS or FedEx make three attempts to deliver a package.  After three delivery attempts, the carrier may return the package to the main terminal or to Motor Head Techniques.  The customer will be billed for any additional charges incurred, including the cost to re-send the product(s).

Freight Carrier:

• Other Motor Head Techniques Products not listed above under "Ground Service" will be shipped on a pallet(s) via freight carrier.  For residential deliveries, the freight company will normally contact you 24-48 hours in advance to notify you of a projected delivery window of time and will typically require you to be present at the time of delivery. Motor Head Techniques is not responsible for setting up this appointment.  Missing a delivery may result in an extra delivery charge that must be paid by the customer.
  • Please be aware that the driver is only required to deliver the crate(s) curbside.  The definition of curbside will vary depending on the location and set up of your home or business.  This may mean that the crate will be left in the street at the curb, at the end of your driveway or in the parking lot.  Where the crate is left is at the discretion of the driver.  It is your responsibility to move the crate from that drop off location to its final location.  For larger items, you will want to have additional helpers available to assist the driver in unloading the crate off of the truck.  The driver will not bring the crate(s) into your garage, home or business, and will not assist you in opening the crate(s). Customers are subject to pay any additional charges occurred for the use of a lift gate truck.
  • Due to the size of a freight carrier's lift gate, metal products over 7' 5" long purchased for a residence will need to be shipped to a local White Glove or Moving Company.  This company should have the ability to receive the crate via a fork lift or loading dock and then deliver it to the Customer's home in a truck that has a ramp or others means of successful delivery. The Customer is responsible to find, contact and pay the receiving company directly and provide Motor Head Techniques with the address and contact information of where to send the crate(s) to. Motor Head Techniques will not be liable for any damage done to the product(s) once it is received and signed for by the White Glove or Moving Company.  This is not a requirement for residential and commercial locations that have a forklift on site or for commercial locations that have a loading dock.

Damaged Merchandise:

As with all deliveries, please thoroughly inspect the package/crate for damage BEFORE signing for the delivery.  Please be aware that once you sign for receipt of a delivery, ownership is transferred to you; your signature confirms that you have inspected the shipment and that it is in good condition.  Damage to the package/crate must be immediately reported to the carrier before you sign AND noted on the Bill of Lading (applicable for freight deliveries).  Please open your package/crate to ensure that there was no damage to the Product within 48 hours after delivery.  Please notify Motor Head Techniques immediately of any damage so that we can start the claims process. Claims made after this 48-hour window may be denied.  Save ALL packaging and products for the carrier to inspect (potentially at a later date) until you are given further instructions. You may be required to send photos of the damaged product or return the damaged product to Motor Head Techniques.  If upon delivery you can tell that there is damage to the Product from the outside of the package/crate, please reject the shipment and contact Motor Head Techniques within 24 hours to notify us of the situation.

Disclaimer:

By purchasing and installing our products, you agree that Motor Head Techniques, its members, employees, and affiliates, cannot be held responsible for any accidents, liabilities, misuse of any of Motor Head Technique’s products, or any damages that may be caused thereby.